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DESIGN POLICY

By making a purchase on this website, you acknowledge and agree to all policies set by Sylienne J Studio.

Please note: We are not responsible for misunderstandings resulting from failure to read or review these policies thoroughly.

All consultations will be conducted via phone call or Zoom video, depending on the nature and scope of your project.

COMMUNICATION POLICY

All client communication must be conducted via email to ensure proper documentation and response tracking.
Please allow  24 to 48 business hours for a reply.

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 Weekend inquiries will be addressed during our regular business hours, Tuesday–Friday, 10 AM–5 PM EST.

BUSINESS HOURS

Tuesday–Friday: 10 AM – 5 PM EST
Saturday: Available by special request only
Closed: Sundays, Mondays, and all major holidays

REFUNDS & EXCHANGES

By purchasing a service or product from Sylienne J Studio, you agree to pay the full amount for the design service—whether as a one-time payment or through a payment plan.

Due to the custom nature of digital design services, all sales are final and non-refundable. This includes all deposits, installments, and completed payments.

Payment Plans & Failed Charges

If you have selected a payment plan and your card is declined for any reason, you will receive an email to update your payment information.

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  • If payment is not successfully processed by midnight the following day, your project or enrollment will be temporarily suspended.

  • If your payment remains outstanding for seven (7) days, your project will be terminated, and the balance (plus any applicable late fees) may be forwarded to our legal team for recovery.

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As a client, it is your responsibility to maintain an active and valid payment method for your selected plan.

CREDIT/DEBIT CARD AUTHORIZATION

Sylienne J Studio reserves the right to request clients to complete a Credit/Debit Card Authorization Form via email prior to beginning any project.

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If this form is not completed after your order has been placed, you will receive an email prompt to fill it out. Failure to complete the formwill result in project termination.

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This policy is in place to protect both the client and Sylienne J Studio from fraudulent activity or unauthorized charges.

CONTRACT SIGNING

All clients are required to sign a design contract before any work begins.
All contracts and official documentation will be issued under our business name: Jolie Art LLC.

This step ensures that both parties are aligned on expectations, scope, and deliverables.

WEBSITE DESIGN POLICY

Clients are responsible for covering all website-related fees, including:

  • Monthly Wix subscription fees

  • App/plugin fees (unless otherwise included in your selected website package)

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Sylienne J Studio provides:

  • Custom website design

  • Basic product/service uploads (as specified in your package)

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❌ Note: Our website design services do not include:

  • Shipping setup

  • Sales tax configuration (unless specified in your package)

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It is the client’s responsibility to verify that the products or services they plan to offer comply with Wix’s policies and guidelines.

Sylienne  Studio is not liable for account suspension or website closure due to prohibited content or services hosted on your site.

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We reserve the right to include a discreet “Website designed by www.syliennejolice.com” credit in the footer of all completed websites and revamps.

DESIGN FORM

After completing your purchase, you are required to fill out the Design Form with all order-specific details.

 Turnaround time begins only after your completed form has been submitted.
You can find the Design Form link at the bottom of the service description or in your confirmation email.

LATE FORM SUBMISSION PENALTY

To maintain project flow and schedule efficiency, design forms must be completed within a reasonable timeframe after booking.

If a project is delayed by more than 7 days due to incomplete form submission, it may be:

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  • Moved to the bottom of our production schedule, and/or

  • Subject to a late submission fee

 DESIGN GHOST POLICY

To promote smooth communication and timely progress, we enforce the following policy for non-responsive clients:

 3 Weeks of No Response
A $30 reactivation fee will be required to continue your project.

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 1 Month or More of No Response
A $97 revival fee will be required to restart your project.


All previously incurred subscription fees will also apply.

WEBSITE DESIGN TIMELINE

  • New Website Design: 14–30 business days

  • Website Remodel: 5–10 business days

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Turnaround time begins the day after all required forms are submitted and your contract is signed.

All project timelines are calculated in business days (Monday–Friday) and may be adjusted based on project volume or technical issues

Revisions & Satisfaction

Please note:

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  • You may not substitute one design purchase for another.

  • If your final design is not to your liking after the included two revision rounds, no refund will be issued.

  • If you decline all provided concepts, a refund will not be granted, as the work has already been completed.

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If there is an issue with your order, we encourage you to contact us immediately so we can assist.

PROJECT TIME FRAME & TURNAROUND

Depanding on the Design projects  typically require 1 to 4 weeks for completion, depending on the project type and complexity.

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 Rush orders are available for an additional fee.
Turnaround time is calculated in business days only (Monday–Friday).

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Please note that turnaround times may be extended due to high order volume or unforeseen technical issues. Clients will be notified promptly if this occurs.

DESIGN FINALIZATION

Once your design has been approved and the final files have been delivered via email, the project is considered complete and closed.

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Please thoroughly review all details—including spelling, layout, and accuracy—before approving your final design.

Any changes or edits requested after final approval will incur an additional design fee.

UNUSED DESIGNS & CONCEPTS

Any design drafts that are not approved or paid for remain the sole property of Sylienne J Studio and may not be used, copied, or replicated in any form.

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Only the final, approved design(s) sent to the client after confirmation and payment may be used. Unauthorized use of unpaid or unapproved concepts will result in legal action.

TERMINATION POLICY

We reserve the right to terminate a project without refund in cases of disrespectful behavior, abusive communication, or violation of our studio policies.

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We do not tolerate insults or unprofessional conduct under any circumstances.

In the event of unexpected life circumstances (such as illness, natural disasters, or family emergencies), your project may be delayed or canceled. In such cases, any applicable refunds will be issued at our discretion.

WEBSITE DELIVERY & TRANSFER

Once your website project is finalized, ownership will be transferred to the email address you provided.

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  • You will have 3 business days to accept the transfer.

  • After three (3) transfers, any additional transfer will incur a $25 fee per attempt.

PAYMENT POLICY

All pricing through Jolie Art LLC is subject to change at any time. New prices take effect as soon as they are published on the site.

However, any pricing previously agreed upon between the designer and client will be honored through project completion, even if changes occur afterward.

FORCED FINALIZATION POLICY

You will have 48 hours to respond to design drafts once delivered.


Failure to respond within this timeframe will result in the forced finalization of the files, and they will be sent as-is.

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  • If we do not receive a response within 7 days, the project will be marked abandoned and closed. A $25 reopening fee will be required to resume the project.

  • If no response is received within 14 days or more, the project will incur a $55 reopening fee. Additionally, if pricing has changed since the original order, you will be required to pay the price difference.

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Revisions after forced finalization:
If you contact us after a forced finalization and request changes, a fee of $20 per two revision rounds will apply.

GRAPHIC FILES DELIVERY

All finalized graphic designs will be delivered in PNG, PDF, or JPG format. This includes:

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  • Business Card Designs

  • Thank You Card Designs

  • Product Label Designs

  • Social Media Content Kits

  • Digital Marketing Flyers

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Once the final designs are approved, any additional changes or updates will incur a $25 fee per revision.

PRICING NOTICE

Please be advised that all prices are subject to change at any time.
Likewise, our terms and conditions may be updated without notice.

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CONTACT INFO

Tel: 305 709 42 75

Email: hello@syliennejolice.com

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