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DESIGN POLICY

At Creative Design Studio, we take design seriously. Our design policy is an integral part of our company's commitment. Please take time to read through our policies. 

 

 

TERMS AND CONDITIONS

When purchasing on this site, you agree to all policies set by Sylienne J Design.

Sylienne J Design is not at fault if you have failed to read and understand these policies fully.

Please note that all consultations will be via phone call or Zoom video. Depending on your project

 

 

 

BUSINESS HOURS 

Monday-Friday | 11 AM-5 PM EST

Out of office open Saturday only for coaching 

Close on Sunday + ALL Holidays.

 

 

DESIGN FORM

After purchase, your design form must be completed with all order-related details.

Your turnaround time does not begin until this form has been completed and submitted.

You may find the design form at the bottom of the description. 

Refunds/Exchanges-
Due to the nature of the items and services sold, there are no refunds once a purchase is made.

You CANNOT substitute any other design that you purchased for another design.
If your design is still not to your liking after 2 revisions, there are No
REFUNDS on your design or revisions paid for.

 

​ If the client decides to not choose any of the concepts offered, no refunds will be issued as the work has already been completed.

If there are any problems with your order, please do not hesitate to reach out and get in contact with us.

Any disputes/chargebacks that are brought forward will result in all information being turned over to your bank and Shopify for investigation and you will be banned from purchasing from my site.

In no instance of a chargeback and/or dispute may you continue to use any designs created by www.syliennejolice.com.

If it’s found that you are continuing to use any designs we created, legal action will be taken. 

WEBSITE DESIGNS

The client is responsible for all website fees such as monthly subscription charges, (if not included on client Website packages) app fees, etc.

Sylienne J Design will provide the website design and limited product uploads only.

Website design does not include shipping fee setup or sales tax setup (depending on your website package).

The client is responsible for researching if the products/services they offer are allowed on the Wix and Shopify platforms.

Sylienne J Design is not responsible if your website is closed/suspended due to the nature of the products/services the client offers.

 

Sylienne J. Design reserves the right to leave a "website designed by syliennejolice.com" note in the very bottom footer section of the website when completing any/all website designs and/or revamps.

Credit/ Debit card Authorization form.

Sylienne J. Design reserves the right to request any client to fill out the Credit/Debit card authorization form via email before the order is placed.

Failure to complete this form or if you complete your order without fill the form you will receive an email to filed it out. failure to do so your project will be terminated.

This is to protect both Sylienne J Design and the client from any fraudulent charges/activity.

 

Contract Signing 

Please advise all client must sign our contract form before any project started.

All contract or form signing will be under My Business Jolie Art LLC Name

TIME FRAME/TURN-AROUND TIME
All designs will take 1-4 weeks for completion unless a rush fee is paid.
Completion dates are subject to change if there is an increase in orders or unexpected technical difficulties.
Completion dates are calculated in BUSINESS DAYS. Business days are Monday-Friday.

DESIGN FINALIZING

Once you have approved of your design(s) and they have been finalized + emailed over to you, the project is now closed and cannot be edited without an additional fee. Please double and triple check that everything is to your liking and spelled correctly before approving your final design. Any requested edits/revisions after design approval are subject to an additional fee.

UNUSED DESIGNS/CONCEPTS

Any designs sent to the client but were rejected are not to be used by the client or replicated by any means. The client may only use the design(s) that were approved of, paid for and emailed over after confirmation. Any usage or replications of any unpaid designs or design concepts by Sylienne J Design will result in legal action.

LOGO DEVELOPMENT

The drafting process will consist of 2-4 logo styles to choose from. You are allowed to 2- 4 free changes to the logo draft you like best!
Please note changes cannot be made to more than 1 logo draft, you must choose the one you like best. for additional changes or logo styles, you must purchase additional drafts ($25/ 2 additional drafts or charges).

FORCED FINALIZED DESIGN:

*NOTE* You will have 48 hours to respond to your drafts before it is force force-finalized and sent over to you! This helps ensure faster speed with getting orders completed! 

A project is considered abandoned after 1 week of no response at all and will be closed and will require a reopening fee of $25.

Please note that abandoned projects for 2 weeks or more require a reopened fee of $55.00

If the project you purchased was at a different price point before the project was abandoned you MUST PAY THE DIFFERENCE of what the project now costs.

NO RESPOND.

No response on a design draft within 48 hours will result in a forced finalization. This means that your design will be finalized without your final approval. If you respond after 48 hours and would like changes to your design that have been forced finalized, you must pay $20 for every 2 revisions.

PRINTING + SHIPPING

Printing and shipping time is approximately 7-14 business days after your designs have been approved of and finalized. Sylienne J Design is not responsible for any delayed, lost/stolen packages, or any incorrect addresses you may have provided. Tracking is provided once your order has been shipped via email. If there are any problems with your items, please reach out via email hello@syliennejolice.com and we will try to assist the best we can. 

PAYMENT
All pricing through Jolie Art LLC is subject to change at any time and
becomes effective upon posting to the site. If there has been 
agreed pricing between (the designer) With the client before changes
have been made, it will remain valid until the project is complete.

FILES DELIVERED
After the project(s) have been finalized Website Transfer will be sent to the
email provided. You will have 3 Business days to accept the website.
Transfer. After 3 Transfers you will pay a fee of $15 to send back the transfer.


Graphics Design will be sent by files in PNG, PDF, or JPG. Once
designs have been finalized any additions or adjustments will result in an
additional fee of $25 for each Graphic design.

TERMINATION


If by any means Jolie Art LLC/ Sylienne J Design terminates your
project it is a wrongdoing on your part Use of disrespectful or insulting words during conversation Your project will be terminated. we will not tolerate insult. The result will be termination without a refund.


In unavoidable circumstances such as natural disasters, death, illness etc. Project will be terminated or delayed (depending on circumstance) you.
will get a refund if this were to happen on my part.

WEBSITE TIME FRAME/TURN-AROUND

Website designs will take 14 - 30 business days for completion. And Website Revamp Will Take 5-10 Business days.

Completion dates started day after all the forms fill out and contract signing.

Completion dates are subject to change if there is an increase in orders or unexpected technical difficulties.

Business days are Monday-Friday.

WEBSITE TRAINING 


We offer training sessions for our clients to ensure they are comfortable using.

the website and its features. The training session will be conducted remotely via
Zoom And Other. We recommend scheduling the training session before the
website's launch to ensure that you are fully prepared to use it.

The training
session will cover basic features such as content management, updating images,
adding new pages, and more. If you require additional training or support, we
offer ongoing technical support packages that can be tailored to your specific
needs.

WEBSITE DELIVERED/TRANSFER

After the project(s) have been finalized Website Transfer will be sent to the email client provided.

client will have 3 Business days to accept the transfer.

After 3 transfers client will pay a fee of $25 to send back the website ownership.

POSTING CLIENT DESIGNS

Sylienne J design withholds all rights to post any/all designs to our social media, website, etc. If your brand is launching in the future and not at the time your designs were completed, please reach out and let us know so we can be sure not to post until you have launched. We don't want to spoil your moment.

OUR PRICES
Please be advised that our prices can change at any time.

Terms and Conditions are due to change at any time for any reason without notice. 

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