DESIGN POLICY
At Creative Design Studio, we take design seriously. Our design policy is an integral part of our company's commitment. Please take time to read through our policies.
TERMS AND CONDITIONS
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When purchasing on this site, you agree to all policies Sylienne J Design sets.
Sylienne J Design is not at fault if you have failed to read and understand these policies fully.
Please note that all consultations will be via phone call or Zoom video. Depending on your project
BUSINESS HOURS
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Monday-Friday | 11 AM-5 PM EST
Out of office open Saturday only for coaching
Close on Sunday + ALL Holidays.
DESIGN FORM
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After purchase, your design form must be completed with all order-related details.
Your turnaround time begins once this form has been completed and submitted.
You may find the design form at the bottom of the description.
Refunds/Exchanges-
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The customer agrees to pay the total amount for the Design. Whether a customer chooses installment payment plans or decides to pay in full, the customer understands that due to the nature of the items and services sold, there are no refunds of any kind.
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Please note that the Service fee is expected to be paid in full. All sales are final, and no refunds will be provided. If you selected the payment plan and your card is declined for any reason, you will be notified by email to update your credit card.
If you have not provided a form of payment for a successful charge by midnight the following day, your enrollment/Design will be suspended until payment is made. If your payment becomes seven days past due, your enrollment/design will be terminated, or the legal team will recover the outstanding balance and late fees. As a customer, you are responsible for understanding this when purchasing our service.
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You CANNOT substitute any other design that you purchased for another design.
If your design is still not to your liking after two revisions, you will not receive a refund for the design or revisions you paid for.
​ If the client decides not to choose any of the concepts offered, no refunds will be issued as the work has already been completed.
If there are any problems with your order, please contact us.
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Any disputes/chargebacks brought forward will result in all information being turned over to your bank and Wix for investigation, and you will be banned from purchasing from my site.
You may not continue using any designs created by www.syliennejolice.com in case of a chargeback and dispute.
If it’s found that you are continuing to use any designs we created, legal action will be taken.
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WEBSITE DESIGNS
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The client is responsible for all website fees, such as monthly subscription charges and app fees (if not included in client Website packages).
Sylienne J Design will provide the website design and limited product uploads only.
Website design does not include shipping fee setup or sales tax setup (depending on your website package).
The client is responsible for researching if the products/services they offer are allowed on the Wix and Shopify platforms.
Sylienne J Design is not responsible if your website is closed or suspended due to the nature of the products/services the client offers.
Sylienne J. Design reserves the right to leave a "website designed by syliennejolice.com" note in the very bottom footer section of the website when completing any/all website designs and revamps.
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Website Design Ghost Policy
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To ensure smooth progress and effective communication, our policy for non-responsive clients is as follows:
2 Weeks of No Response
- If we do not receive a response from the client within 2 weeks, a fee of $75 will be charged to reactivate and continue the project.
1 Month or More of No Response
- If we do not receive a response from the client for 1 month or more, a fee of $150 will be charged to revive the project. Additionally, any subscription fees associated with the website will also apply.
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Credit/ Debit card Authorization form.
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Sylienne J. Design reserves the right to request that clients fill out the Credit/Debit card authorization form via email before placing the order.
If you complete this form or your order after finishing it, you will receive an email to fill it out. Failure to do so will terminate your project.
This protects Sylienne J Design and the client from fraudulent charges/activity.
Contract Signing
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Please advise all clients to sign our contract form before any project starts.
All contract or form signing will be under My Business Jolie Art LLC Name.
TIME FRAME/TURN-AROUND TIME
All designs will take 1-4 weeks for completion unless a rush fee is paid.
Completion dates are subject to change if orders increase or unexpected technical difficulties occur.
Completion dates are calculated in BUSINESS DAYS. Business days are Monday-Friday.
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DESIGN FINALIZING
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Once you have approved your design(s) and they have been finalized and emailed to you, the project is closed and cannot be edited without an additional fee. Please double-check that everything is to your liking and spelled correctly before approving your final design. Any requested edits/revisions after design approval are subject to an additional fee.
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UNUSED DESIGNS/CONCEPTS
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Any designs sent to the client but rejected are not to be used by the client or replicated by any means. The client may only use the approved design(s), which are paid for and emailed after confirmation. Any usage or replication of any unpaid designs or design concepts by Sylienne J Design will result in legal action.
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LOGO DEVELOPMENT
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The drafting process will consist of 2-4 logo styles. You are allowed 2- 4 free changes to the logo draft you like best!
Please note that you cannot change more than 1 logo draft; you must choose the one you like best. For additional changes or logo styles, you must purchase additional drafts ($25/ 2 additional drafts or charges).​
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FORCED FINALIZED DESIGN:
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*NOTE* You will have 48 hours to respond to your drafts before they are force-finalized and sent to you. This helps ensure faster order completion!
After 1 week of no response, a project is considered abandoned and will be closed, requiring a reopening fee of $25.
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Please note that abandoned projects for two weeks or more require a reopened fee of $55.00
If the project you purchased was at a different price point before it was abandoned, you MUST PAY THE DIFFERENCE OF WHAT THE PROJECT NOW COSTS.
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NO RESPOND.
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No response on a design draft within 48 hours will result in a forced finalization. This means that your design will be finalized without your final approval. If you respond after 48 hours and want changes to your design that have been forced to be finalized, you must pay $20 for every two revisions.
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PRINTING + SHIPPING
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Printing and shipping time is approximately 7-14 business days after your designs are approved and finalized. Sylienne J Design is not responsible for delayed, lost, or stolen packages or incorrect addresses you may have provided. Tracking is provided via email once your order has been shipped. If there are any problems with your items, please email hello@syliennejolice.com, and we will try to assist you as best we can.
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PAYMENT
All pricing through Jolie Art LLC is subject to change at any time and
becomes effective upon posting to the site. If there has been
agreed pricing between (the designer) And the client before changes
have been made, which will remain valid until the project is complete.
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FILES DELIVERED
After the project(s) have been finalized, Website Transfer will be sent to the
email provided. You will have 3 Business days to accept the website.
Transfer. After 3 Transfers, you will pay a fee of $15 to send the transfer back.
PNG, PDF, or JPG files will be sent to Graphics Design. Once
designs have been finalized, any additions or adjustments will result in an
An additional fee of $25 is charged for each graphic design.
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TERMINATION
If by any means Jolie Art LLC/ Sylienne J Design terminates your
project, it is a wrongdoing on your part. Use disrespectful or insulting words during conversation. Your project will be terminated. We will not tolerate insult. The result will be termination without a refund.
In unavoidable circumstances such as natural disasters, death, illness, etc., the project will be terminated or delayed (depending on the circumstance).
I will get a refund if this were to happen on my part.
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WEBSITE TIME FRAME/TURN-AROUND
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Website designs will take 14 - 30 business days to complete, and the website Remodel Will Take 5-10 Business days.
Completion dates started the day after all the forms were filled out and the contract was signed.
Completion dates are subject to change if orders increase or unexpected technical difficulties occur.
Business days are Monday-Friday.
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WEBSITE TRAINING
We offer training sessions for our clients to ensure they are comfortable using it.
The website and its features. The training session will be conducted remotely via
Zoom And Other. We recommend scheduling the training session before the
website's launch to ensure that you are fully prepared to use it.
The training
session will cover basic features such as content management, updating images,
adding new pages, and more. If you require additional training or support, we
offer ongoing technical support packages that can be tailored to your specific
needs.
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WEBSITE DELIVERED/TRANSFER
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After the project(s) have been finalized, the Website Transfer will be sent to the email the client provided.
The client will have 3 Business days to accept the transfer.
After three transfers, the client will pay a fee of $25 to send back the website ownership.
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POSTING CLIENT DESIGNS
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Sylienne J. Design withholds all rights to post any/all designs to our social media, website, etc. If your brand is launching in the future and not at the time your designs were completed, please reach out and let us know so we can be sure to wait to post until you have launched. We don't want to spoil your moment.
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OUR PRICES
Please be advised that our prices can change at any time.
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Terms and conditions are subject to change at any time without notice.
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