DESIGN POLICY

At Sylienne Studio, we take design seriously. Our design policy is an integral part of our company's commitment. Please take time to read through our policies.

TERMS & CONDITIONS

By making a purchase on this website, you acknowledge and agree to all policies set by Sylienne J Studio.

Please note: We are not responsible for misunderstandings resulting from failure to read or review these policies thoroughly.

All consultations will be conducted via phone call or Zoom video, depending on the nature and scope of your project.

BUSINESS HOURS

Tuesday–Friday: 10 AM – 5 PM EST
Saturday: Available by special request only
Closed: Sundays, Mondays, and all major holidays

COMMUNICATION POLICY

All client communication must be conducted via email to ensure proper documentation and response tracking.
Please allow 24 to 48 business hours for a reply.

Weekend inquiries will be addressed during our regular business hours, Tuesday–Friday, 10 AM–5 PM EST.

REFUNDS & EXCHANGES

By purchasing a service or product from Sylienne J Studio, you agree to pay the full amount for the design service—whether as a one-time payment or through a payment plan.

Due to the custom nature of digital design services, all sales are final and non-refundable. This includes all deposits, installments, and completed payments.

Payment Plans & Failed Charges

If you have selected a payment plan and your card is declined for any reason, you will receive an email to update your payment information.

If payment is not successfully processed by midnight the following day, your project or enrollment will be temporarily suspended.
If your payment remains outstanding for seven (7) days, your project will be terminated, and the balance (plus any applicable late fees) may be forwarded to our legal team for recovery.

As a client, it is your responsibility to maintain an active and valid payment method for your selected plan.

CREDIT/DEBIT CARD AUTHORIZATION

Sylienne J Studio reserves the right to request clients to complete a Credit/Debit Card Authorization Form via email prior to beginning any project.

If this form is not completed after your order has been placed, you will receive an email prompt to fill it out. Failure to complete the form will result in project termination.

This policy is in place to protect both the client and Sylienne J Studio from fraudulent activity or unauthorized charges.

CONTRACT SIGNING

All clients are required to sign a design contract before any work begins.
All contracts and official documentation will be issued under our business name: Jolie Art LLC.

This step ensures that both parties are aligned on expectations, scope, and deliverables.

DESIGN FORM

After completing your purchase, you are required to fill out the Design Form with all order-specific details.

Turnaround time begins only after your completed form has been submitted.
You can find the Design Form link at the bottom of the service description or in your confirmation email.

LATE FORM SUBMISSION PENALTY

To maintain project flow and schedule efficiency, design forms must be completed within a reasonable timeframe after booking.

If a project is delayed by more than 7 days due to incomplete form submission, it may be:

Moved to the bottom of our production schedule, and/or
Subject to a late submission fee

Revisions & Satisfaction

Please note:

You may not substitute one design purchase for another.
If your final design is not to your liking after the included two revision rounds, no refund will be issued.
If you decline all provided concepts, a refund will not be granted, as the work has already been completed.

If there is an issue with your order, we encourage you to contact us immediately so we can assist.

Disputes & Chargebacks

Any disputes or chargebacks will result in:

A full report and documentation being submitted to both your bank and Wix for investigation.
An immediate ban from future purchases through www.syliennejolice.com.
Legal action if you are found to be using any designs after initiating a chargeback or dispute.

You are not permitted to use any designs created by Sylienne Studio in the event of a chargeback. Doing so will result in further legal action.

GRAPHIC FILES DELIVERY

All finalized graphic designs will be delivered in PNG, PDF, or JPG format. This includes:

Business Card Designs
Thank You Card Designs
Product Label Designs
Social Media Content Kits
Digital Marketing Flyers

Once the final designs are approved, any additional changes or updates will incur a $25 fee per revision.

WEBSITE DESIGN POLICY

Clients are responsible for covering all website-related fees, including:

Monthly Wix subscription fees
App/plugin fees (unless otherwise included in your selected website package)

Sylienne J Studio provides:

Custom website design
Basic product/service uploads (as specified in your package)

❌ Note: Our website design services do not include:

Shipping setup
Sales tax configuration (unless specified in your package)

It is the client’s responsibility to verify that the products or services they plan to offer comply with Wix’s policies and guidelines.

Sylienne Studio is not liable for account suspension or website closure due to prohibited content or services hosted on your site.

We reserve the right to include a discreet “Website designed by www.syliennejolice.com” credit in the footer of all completed websites and revamps.

WEBSITE DESIGN GHOST POLICY

To promote smooth communication and timely progress, we enforce the following policy for non-responsive clients:

📍 3 Weeks of No Response
A $30 reactivation fee will be required to continue your project.

📍 1 Month or More of No Response
A $97 revival fee will be required to restart your project.

All previously incurred subscription fees will also apply.

PROJECT TIME FRAME & TURNAROUND

Design projects typically require 1 to 4 weeks for completion, depending on the project type and complexity.

Rush orders are available for an additional fee.
Turnaround time is calculated in business days only (Monday–Friday).

Please note that turnaround times may be extended due to high order volume or unforeseen technical issues. Clients will be notified promptly if this occurs.

DESIGN FINALIZATION

Once your design has been approved and the final files have been delivered via email, the project is considered complete and closed.

Please thoroughly review all details—including spelling, layout, and accuracy—before approving your final design.

Any changes or edits requested after final approval will incur an additional design fee.

UNUSED DESIGNS & CONCEPTS

Any design drafts that are not approved or paid for remain the sole property of Sylienne J Studio and may not be used, copied, or replicated in any form.

Only the final, approved design(s) sent to the client after confirmation and payment may be used. Unauthorized use of unpaid or unapproved concepts will result in legal action.

TERMINATION POLICY

We reserve the right to terminate a project without refund in cases of disrespectful behavior, abusive communication, or violation of our studio policies.

We do not tolerate insults or unprofessional conduct under any circumstances.

In the event of unexpected life circumstances (such as illness, natural disasters, or family emergencies), your project may be delayed or canceled. In such cases, any applicable refunds will be issued at our discretion.

WEBSITE DESIGN TIMELINE

New Website Design: 14–30 business days
Website Remodel: 5–10 business days

Turnaround time begins the day after all required forms are submitted and your contract is signed.

All project timelines are calculated in business days (Monday–Friday) and may be adjusted based on project volume or technical issues.

WEBSITE TRAINING

Each website package includes a 60-minute dashboard training session, conducted via Zoom.

This session covers key functions such as:

Adding products/services
Setting up shipping, tax, and payment options
Understanding core features

🚫 Please note: This session does not include training on advanced design edits, adding new pages, changing fonts/colors, or email marketing tools.

Need more help? We offer ongoing technical support packages tailored to your needs.

WEBSITE DELIVERY & TRANSFER

Once your website project is finalized, ownership will be transferred to the email address you provided.

You will have 3 business days to accept the transfer.
After three (3) transfers, any additional transfer will incur a $25 fee per attempt.

FILE OWNERSHIP & LICENSING

Final approved files are licensed for the client’s personal or business use only.
Sylienne J Studio retains the right to display completed work in portfolios, social media, and other promotional platforms.

LOGO DEVELOPMENT POLICY

Each logo project includes 2–4 initial logo style options. Clients are allowed 2 free revisions on the logo draft they choose.

Please note:

You may only select one logo draft to revise.
If you'd like additional logo concepts beyond the initial batch, you may purchase 2 extra drafts for $35.

PAYMENT POLICY

All pricing through Jolie Art LLC is subject to change at any time. New prices take effect as soon as they are published on the site.

However, any pricing previously agreed upon between the designer and client will be honored through project completion, even if changes occur afterward.

FORCED FINALIZATION POLICY

You will have 48 hours to respond to design drafts once delivered.

Failure to respond within this time frame will result in forced finalization and the completed files will be sent as-is.

If we do not receive a response within 7 days, the project will be marked abandoned and closed. A $25 reopening fee will be required to resume the project.
If no response is received for 14 days or more, the project will require a $55 reopening fee, and if pricing has changed since the original order, you must pay the price difference.

Revisions after forced finalization:
If you contact us after a forced finalization and request changes, a fee of $20 per two revision rounds will apply.

PRICING NOTICE

Please be advised that all prices are subject to change at any time.
Likewise, our terms and conditions may be updated without notice.

CONTACT INFO

Tel: 305 709 42 75

Email: hello@syliennejolice.com