Sylienne Design Studio® : Client Policies & Service Agreement

By purchasing any service from Sylienne Design Studio®, you (the "Client") acknowledge and agree to the following terms and conditions. These policies are in place to ensure a transparent, efficient, and professional collaborative process.


 General Provisions & Communication
 

• Legal Entity: All official contracts and documentation are issued under our legal business name: Jolie Art LLC.
   

• Agreement to Terms: Purchase of any service constitutes an agreement to these policies. Sylienne Design Studio® is not responsible for misunderstandings arising from a failure to review these terms.
   

• Primary Communication: To ensure accurate documentation and project tracking, all project-related communication must be conducted via email. Please allow 24 to 48 business hours for a response.
   

• Consultations: Strategy sessions and consultations are held via phone or Zoom, depending on the scope of the project.

​

• Credit/Debit Card Authorization: Sylienne Design Studio® reserves the right to request that clients complete a Credit/Debit Card Authorization Form via email before beginning any work. This process helps us ensure secure billing and project commitment.
  
   

Business Hours
 

• Tuesday – Friday: 10:00 AM – 5:00 PM EST

• Monday: 10:00 AM – 2:00 PM (Administrative focus)

• Saturday: Available by special request only.

• Sunday & Major Holidays: Closed.
  
   ​​Accessibility Commitment

• At Sylienne Design Studio®, we are committed to ensuring digital accessibility for everyone. We continually strive to improve the user experience and apply relevant accessibility standards (WCAG 2.1 Level AA) to our digital presence.

 

• ​If you experience any difficulty accessing content on our website or require assistance with any part of our digital services, please reach out to us at hello@syliennejolice.com. We are happy to work with you to provide the information or service you need in a format that works for you.

 
Financial Policies

Payment Processing
 

• Stripe: We use Stripe as our primary secure payment processor. By using our services, you agree to Stripe’s Terms of Service.
   

• Data Security: Sylienne Design Studio® does not store or have access to your full credit card information. All sensitive payment data is handled directly by Stripe's encrypted systems.
   

Refunds and Exchanges

Due to the digital and custom nature of our creative services, all sales are final. No refunds

Payment will not be processed for any of the following reasons:
 

• Dissatisfaction with design concepts after the included revision rounds.

• Decision to cancel a project after work has commenced.

• Failure to provide required informations/forms.
   

Payment Plans & Failed Charges
 

• Clients are responsible for maintaining a valid payment method.
   

• Failed Payments: You will be notified via email to update your billing. If payment is not successful by midnight the following day, the project will be suspended.
   

• Termination: If a payment becomes seven (7) days past due, the project will be terminated. The outstanding balance and applicable late fees will be forwarded to our legal team for recovery.
   

 Project Workflow & Timelines

Onboarding (Design Form)

Your turnaround time only begins the business day after both the design contract is signed and the Design Form is submitted.
 

• Late Submission Penalty: If the Design Form is not submitted within 7 days of booking, the project may be moved to the end of our current production schedule and may incur a late fee.
   

The "Ghost" Policy (Client Inactivity)

To maintain our schedule, we require consistent communication.
 

• 4 Weeks of No Response: A $35 reactivation fee is required to resume.

• 8 Weeks or More of No Response: The project is considered "dead." A $99.99 revival fee plus any applicable subscription fees will be required to restart.
   

Forced Finalization

Clients have 48–72 hours to provide feedback on drafts. If no response is received, the project will be "Forced Finalized."
 

• If paid in full: Files will be sent "as-is" and the project closed.

• If unpaid: Access to the project will be revoked.
   

 Intellectual Property & Usage
 

• Final Designs: Upon full payment and project closure, Sylienne Design Studio® grants the Client a non-exclusive license to use the final approved designs for their business purposes.
   

• Usage Restrictions: Clients may not resell, redistribute, or claim authorship of the original design files unless a Full Rights Transfer is purchased.
   

• Unused Concepts: All drafts, mockups, and concepts not selected remain the sole property of Sylienne Design Studio®.
   

• Client-Provided Content: The Client warrants that they own the rights to all text, photos, and assets provided for the project. Sylienne Design Studio® is not liable for copyright infringement resulting from client-provided materials.
   

 Privacy & Data Protection

Data Collection

We collect personal information (name, email, and billing address) solely to fulfill your service request and provide project updates. We do not sell your data to third parties.
Cookie Policy

Our website uses cookies (provided via Wix and Stripe) to ensure site functionality, security, and a better user experience. By using our site, you consent to the use of these cookies.

 
 Website-Specific Policies
 

• Content Delivery & Compliance: Before we can get started on your design, I’ll need all your photos, branding assets, and the text (copy) for your site.
  
  Liability Note: Sylienne Design Studio® is not liable for account suspensions or website closures or any Legal matter due to prohibited content or services hosted on your site. It is entirely the client's responsibility to verify that the products or services they plan to offer comply with Wix's policies and guidelines.
   

• Fees & Subscriptions: You are responsible for all third-party costs like your Wix subscription, domain registration, and any app fees. These are paid directly to those providers, not to us.
   

• Technical Setup & Support: Unless your package explicitly includes it, our services don’t cover things like registering your domain, setting up your business email, or backend process configuration. If you need a hand with these after the design is finished, you’ll just need to book a separate technical session.
   

• Site Ownership Transfer: We want to make sure the handoff goes perfectly! Once the design is done, we’ll send you a transfer link from Wix.
   

  • The 3-Day Rule: This link expires in exactly 3 business days. Please make sure to complete the process within this window.
     

  • How to Accept: For the best experience, please use a laptop or desktop computer (not a mobile phone). Click the link, enter the same email address we used to send you the transfer, create your password, and add your payment card to finalize the process.
     

  • Full Ownership: Once you complete the transfer and we have received confirmation from Wix, you are the full and exclusive owner of your site. From that point forward, Sylienne Design Studio® will no longer have any access to your site dashboard, customer data, or backend settings.
     

• Included Setups: If your package includes domain, hosting, or email setup handled by us, we will complete all of this before the site transfer. Your login details and a temporary password will be sent to you directly from Sylienne Design Studio®.
   

• Wix Apps & Glitches: We love using Wix apps to add extra features to your site, but we aren't responsible if an app developer changes their software or if there is a technical glitch on their end.
   

• Post-Launch Maintenance: After your site is live and the project is officially closed, any future updates, new pages, or "quick fixes" will be considered a new project. You are always welcome to book a maintenance session if you need help down the road.
   

• Wix Compliance: Make sure your products and services follow Wix’s Terms of Use. We can’t be held responsible if your account gets suspended because of the content you choose to host.
   

• Designer Credit: We’re proud of our work! We reserve the right to include a small, discreet "Website designed by Sylienne Design Studio®" link in your website's footer.

Confidentiality & Social Media Conduct
 

• Non-Disclosure Agreement (NDA): At Sylienne Design Studio®, we take your privacy and business ideas seriously. All project-related discussions, internal strategies, and private documentation shared between the Studio and the Client are strictly confidential. We expect the same level of respect in return regarding our pricing, internal processes, and creative methods.
   

• Social Media Policy: We love seeing our clients win, but professional boundaries are essential. Under no circumstances are private project communications (including but not limited to emails, direct messages, or draft concepts) to be shared, screenshotted, or discussed on social media or any public platform.
   

• Consequences of Violation: If this policy is breached, or if a client chooses to engage in public disparagement or share private business interactions online:

  • The project will be terminated immediately.

  • All payments made to date will be forfeited (no refunds).

  • Jolie Art LLC reserves the right to pursue legal action for defamation or breach of confidentiality.

​​
 Legal Compliance & Termination

Dispute Resolution

Any legal disputes arising from this agreement shall be governed by the laws of the State of Florida. All claims shall be resolved exclusively in the courts of Hillsborough County, Florida.

Accessibility Statement

While we follow modern design standards to improve accessibility, the Client is responsible for ensuring their website maintains ongoing ADA/WCAG compliance once the project is handed over.

Force Majeure

In the event of illness, natural disasters, or family emergencies, project timelines may be adjusted. In extreme cases where we must cancel, refunds may be issued at our sole discretion.

Policies are subject to change without notice. Please refer to this page for the most current terms.