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Contact Info
Sylienne J Studio® Terms & Conditions.
By booking or purchasing from Sylienne J Studio, you agree to all studio policies. We're not responsible for confusion caused by skipped or unread policies.
All consultations are conducted via phone or Zoom.
All projects require a signed contract under Jolie Art LLC before beginning.
After purchase, you must complete a Design Form before your project can start.
Business Hours
Tuesday–Friday: 10 AM – 5 PM EST
Saturday: By request only
Closed: Sundays, Mondays & Major Holidays
Weekend inquiries will be answered during regular business hours.
Communication Policy
All communication must be done via email to keep a clear record.
Please allow 24–48 business hours for a reply.
Payment Policy
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Full payment is required upfront or via an approved payment plan.
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Prices may change anytime, but agreed-upon rates will be honored through project completion.
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We reserve the right to request a Credit/Debit Authorization Form to protect against fraud.
Refunds & Cancellations
All sales are final, including deposits, installments, and completed payments.
A partial refund (minus planning fees) may be considered if you cancel before any work begins.
Chargebacks, disputes, or unauthorized reversals will result in a permanent ban from future purchases and possible legal action.
Project Timeline
New Websites: 14–30 business days
Website Remodels: 5–10 business days
Design Projects: 1–4 weeks, depending on scope
Rush projects are available for an added fee. Turnaround starts once all forms + contracts are submitted.
Revisions & Final Files
Most services include 2 rounds of revisions.
Additional edits = $25 per revision
Once you approve the final design, the project is considered complete.
Unused or unapproved drafts remain the sole property of Sylienne J Studio
Ghosting & Finalization
3 weeks of no response: $30 reactivation fee
1 month or more: $97 revival fee
After 48 hours of no feedback on design drafts, we’ll send final files "as is"
Projects abandoned after 7–14 days require reopening fees ($25–$55)
Website Design Policy
Client covers:
Wix hosting & domain fees
Any third-party app/plugin fees are not included in your package.
What's included:
Custom website design
Basic service/product uploads (as specified)
What's not included (unless pre-arranged):
Shipping setup
Sales tax config
Advanced design edits post-launch
Email marketing tools setup
We include a discreet footer credit: “Website designed by www.syliennejolice.com.
Website Training + Transfer
You'll receive a pre-recorded Zoom dashboard training, which covers:
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Adding products/services
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Shipping, taxes, and payment setup basics
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Core Wix dashboard functions
Once your site is complete, it'll be transferred to your email.
You have 3 business days to accept the transfer.
After 3 failed transfers, each new attempt = $25 fee
Graphic File Delivery
Depending on the service, you’ll receive final designs in PNG, JPG, or PDF format.
This applies to:
Business cards
Social media kits
Thank you cards
Product labels
Digital flyers
Logo Design Policy
Each logo project includes:
2–4 logo concepts
2 free revision rounds
Additional drafts = $35 for 2 options
Only one logo can be selected for finalization. Unused drafts are not transferable.
Digital Products Policy
All digital guides and products are final sale (no refunds)
Files are for personal/business use only—no reselling or sharing.
If you don’t receive your file, contact us within 7 days.
Ownership & Licensing
Once final payment is received:
You own the completed design files for personal/business use.
Sylienne J Studio retains the right to showcase work in our portfolio.
Unauthorized use of drafts or unpaid work will result in legal action
Legal Disclaimer
Our work is strategic, but not magic.
We do not guarantee sales, traffic, or business success.
All recommendations are based on creative experience—not legal or financial advice.
You are responsible for ensuring your business activities comply with laws and platform policies.
Privacy Policy
We collect your name, email, and payment info solely to:
Book consultations
Deliver services
Send free downloads or email updates.
We never sell or share your information. All payments are processed via secure platforms, and you may unsubscribe from emails at any time.
Cookie Notice
We may use cookies or analytics tools to improve the site experience.
By browsing, you consent to this use.
Termination Policy
We reserve the right to cancel any project, without refund, in cases of:
Disrespectful behavior
Missed deadlines
Policy violations
Non-payment
Projects may be delayed or refunded at our discretion in rare personal emergencies (illness, family events, etc.).